The Hairy Growler Jewellery Co. The silver tweet birdy jewelry collection. Eco conscious, eco friendly, ethically responsible, handmade and totally lovely silver jewellery.

The tweet tweet birdy guitar brooch, free as a bird, jail bird. Totally recycled and handmade from English silver coins. made in Cambridge, Hairy Growler.

TERMS & CONDITIONS.

Delivery of your Hairy Growler Jewellery.

UK Delivery - Delivery costs between £3.95 - £8.95 per order depending on the total value of the order. We use Royal Mail 1st Class recorded and ‘Special Delivery’ services.

International Delivery - Delivery costs £6.95 per order, and the parcel will be sent ‘International Signed For’.

We make all jewellery to order, so your piece will be sent within 1 - 2 weeks from the time of ordering.

However, it is worth noting that upon request many items can be prioritised. We always endeavor to meet your last minute deadlines and pride ourselves in attempting to do so. If you need an item immediately please do not hesitate to contact us regarding the possibility of it being in stock for immediate dispatch.

During late June and early July (festival season, see events ) orders will take a little longer, approx 2-3 weeks from ordering.

Your parcel will require a signature on receipt.

All payments must be received and authorized before shipment.

Hairy Growler Packaging

Your jewellery will be sent to you in a lovely Hairy Growler soft and colourful tissue surrounded by a fab biodegradable jute and natural cotton bound pouch. Included will be a Hairy Growler Jewellery card with a little added information.

Please rest assured that we always package our items securely and safely.

Hairy Growler Envelope re-use sheet

Why not use one of our 'Envelope re-use' sheets to recycle and resend our lovely green padded bags? click this link to download the sheet pdf. Then simply print, cut and stick! Re-use Sheet.

Please rest assured that we always package our items securely and safely.

Shopping @ Hairy Growler Jewellery.

You can order Hairy Growler Jewellery in the following ways:

Online via this website; www.hairygrowler.com , www.hairygrowler.co.uk

Via the Post; email or phone first.

Via the telephone 07914 403955 email: sales@hairygrowler.co.uk *

Ordering Online with us is safe and secure. We primarily use Paypal a out shopping card as it has an excellent reputation for handling payments safely and securely. You can pay with credit / debit card without having a paypal account.

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. Please do not hesitate to contact us if you would prefer to pay by cheque or postal order.

In the UK, you may pay by cheque or Postal Order if you wish. Please make cheques payable to Hairy Growler and remember to include postage. Please also send us a covering letter detailing your order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery address. Delivery * hairygrowler.co.uk delivers to destinations inside and outside the UK. * You will be notified of the delivery costs automatically before you submit your credit card details. We are a VAT registered company. VAT No. 113 1235 74

Return / Refund Policy

All of our Jewellery is hand made specially to your requirements, so we are unable to offer refunds for pieces commissioned, unless the item is faulty. Please contact us within 14 days of receipt to arrange the return of the item or items. They must be sent back in their original, unworn condition. We will then arrange the exchange.

For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.

When ordering Rings, it is the customers responsibility to ensure that they have ordered the correct size. A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge.

If you should receive a faulty or damaged item, please notify us within seven days.

To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email les@hairygrowler.co.uk quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. We cannot be held responsible for returns that are lost in transit.

If you are returning an item to us for a refund or an exchange, the cost of returning the item to us is your responsibility. Your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt).

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.

Is you jewellery late or lost?

If your delivery has been delayed, then please contact us. Sometimes i estimate that your piece will be ready within a week rather than the normal 14 day lead time. This i quote when i feel the piece will be made swiftly due to the workshop operating efficiently! However, these circumstances may change as life occurs! do not hesitate to contact us for an update. If the item has been dispatched we will provide you with the tracking number to enable you to chase it up with the Royal Mail.

We cannot refund or replace lost items until 20 working days after the date of despatch (30 days for international items) - this is when the Royal Mail classes items as being lost.

International delivery - When items are sent to another country, your parcel is often handled by more than one postal service. Unfortunately that means delivery problems are more likely. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.

Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.

Hairy Growler Jewellery cannot be held responsible for goods that are lost or delayed in transit.

We encourage you to feel comfortable using your credit or debit card to conduct commerce on our site.

Please order from hairygrowler.co.uk with enough lead-time to prevent any loss or disappointment resulting from the delivery time as hairygrowler.co.uk cannot be responsible for this.

Prices

All prices are stated in British Pounds Sterling (£ GBP). We always try to make sure that the prices on hairygrowler.co.uk are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or canceling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full. Prices include 20% VAT Hairy Growler VAT no. 113 1235 74

Feedback and Complaints

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly. Please visit our feedback section.

Privacy Statement

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

When you use our website and/or purchase products or services from us you may provide us with personal information about you, such as your name, address, fax and telephone numbers and email address ("personal information"). We are committed to protecting your privacy, and will use your personal information in accordance with the Data Protection Act 1998.

We may contact you from time to time to tell you about our goods and services similar to the ones that you have enquired about. If you do not want us to do so you can "opt out" by indicating this when submitting forms on the Website or by writing to us or emailing us at any time at the 'Contact Us' address above or the address shown in any information that we send to you.

Where you access websites which are owned, operated and controlled by third parties through the hyperlinks on this Website, the terms of this privacy policy will not apply. You should review the privacy policies on third parties' websites before submitting any of your personal data.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Un-Subscribe

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages. Send us an email by visiting the Contact Us page.

Correct / Update

This site gives users the following options for changing and modifying information previously provided. You can email us by visiting the Contact Us page.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL.

Copyright.

All material accessible on this Website is protected by copyright. You may view Website pages on screen and may print or download extracts of them for your own personal use.

You may supply a copy of any such extract to any third party provided that: (a) the extract is for their own personal use; (b) the extract is not supplied as part of or incorporated in another work, website or publication; (c) the extract is not supplied either directly or indirectly in return for commercial gain; and (d) the third party is made aware that the source of the copy is this Website and that these terms and conditions apply equally to them.

No part of this Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without our express written consent.

Availability of the Website We will use our reasonable endeavors to provide you with a prompt and continuing service. We do not, however, warrant that the Website or the service it provides will continue uninterrupted or without delay or that it will remain unchanged.

Contacting Hairygrowler.

This site gives users the following options for changing and modifying information previously provided. You can email us by visiting the Contact Us page.

If you would like help when ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, please email us at sales@hairygrowler.co.uk

You can also contact us: Hairygrowler Telephone: 07914 403955 email: les@hairygrowler.co.uk

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us. Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details [and privacy policy], set out the whole of our agreement relating to the supply of the goods to you by us.

Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us.

VAT REGISTERED No. 113 1235 74

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.