Customer Care

Please take time to read my shop policies.

Most of my jewellery that is made to order takes between 7-21 days, depending on the design and time of year.  

During November & December expect a regular 21 day lead-time as its a particularly busy time of year.  *Items in the Christmas collection will be ready made and shipped as quick as possible*.


UK Delivery – Delivery costs between £3.95 – £12.95 per order depending on the total value of the order. We use Royal Mail 1st Class recorded and ‘Special Delivery’ services. International Delivery – Delivery costs £17.95 per order, and the parcel will be sent ‘International Signed For’. Separate postal charges are necessary for delivery of the sculptures. If in doubt please do not hesitate to contact us for exact costs.

We make all jewellery to order, so your piece will be sent within one month from the time of ordering. Generally 3 – 4 weeks is normal, however, it is worth noting that upon request it may be possible to prioritise your order. We always endeavor to meet your last minute deadlines and pride ourselves in attempting to do so.

If you need an item immediately please do not hesitate to contact us regarding the possibility of it being in stock for immediate dispatch.  *FOR CHRISTMAS GIFTS CLICK HERE (to view a collection of work ready to be sent for delivery until 10th December).

The workshop is closed from December 24th – January 6th for the holiday season and to give my hands and mind the opportunity to rest.

February (Valentines orders), During late June, July and early August (festival season, see events ) and November and December orders will take a little longer.

Your parcel will require a signature on receipt.

All payments must be received and authorized before shipment.If you request a shipping address which is different to your invoice address we are unable to accept responsibility for packages which become lost, stolen or ‘signed-for’ by third parties. Your package will be sent using a ‘signed-for’ service which is trackable.


You can order Hairy Growler Jewellery in the following ways:Online via this website; , ;email: Ordering Online with us is safe and secure.


Your jewellery will be sent to you in a lovely Hairy Growler soft and colourful tissue surrounded by a fab biodegradable jute and natural cotton bound pouch. Included will be a Hairy Growler Jewellery card with a little added information. Please rest assured that we always package our items securely and safely.Hairy Growler Envelope re-use sheet : Why not use one of our ‘Envelope re-use’ sheets to recycle and resend our lovely green padded bags? click this link to download the sheet pdf. Then simply print, cut and stick! Re-use Sheet.


My Jewellery based art is often fragile and should be worn with care. Please do not wear your piece of art in the shower or during extreme physical activity.  They should not come into contact with perfumes or hairspray. Discoloration can happen to most metals. Please keep your jewellery in a sealed jewellery bag or box and keep it out of moist bathrooms!


The Jewellery I offer is hand made to order, specially to your requirements, so we are unable to offer refunds for these pieces, unless the item is faulty. This includes rings made to specific sizes, specific dates and engraved items.

If in doubt please get in touch; if it is a ‘stocked’ item that I sell at the local art & craft mkt I will of course handle the refund request with good grace and provide a refund.

If your item is eligible for refund, please contact us within 14 days of receipt to arrange the return of the item or items. They must be sent back in their original, unworn condition. We will then arrange the exchange.

For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.

When ordering Rings, it is the customers responsibility to ensure that they have ordered the correct size.  A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge to cover extra time and materials required to make the adjustment.

Please do not rely on the ‘size guide’ it is only a guide to confirm a sizing you may already know.  The nature of endless combinations of computer operating systems, software, hardware, printers and their settings means it is very difficult to guarantee the guide is accurately printed and used.  A local jeweller will most likely happily provide an accurate measurement, a quick and easy process.

If you should receive a faulty or damaged item, please notify us within seven days.

To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.  The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

We cannot be held responsible for returns that are lost in transit. If you are returning an item to us for a refund or an exchange, be aware that the cost of returning the item to us is your responsibility.It is advisable to use the original packaging to protect the jewellery and use special delivery and or jewellery insurance.

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.


We primarily use SquarePaypal as our shopping carts as they have excellent reputations for handling credit card payments safely and securely.

You can pay with Bitcoin – feel free to contact us for info.

You can also pay with credit / debit card without having a paypal account. We employ a method of interaction with our visitors that does not compromise credit card information.  This online system is very secure.

Payment through PayPal:Due to the safety and reliability measures, most of the eCommerce sites allow payment through PayPal.  Here, the account details of the customers remain stored in their own system and that is why the compliance issues are minimized quite considerably.

The transactions are relatively fast and authentic with this payment gateway.This payment option suits to most of the online customers who do not want to reveal their credit card details anywhere on online websites. Due to this unparallel safety measures, payment through PayPal account is the best suited for the customers as well as the site administrators.

Please do not hesitate to contact us if you would prefer to pay by cheque or postal order.

In the UK, you may pay by cheque or Postal Order if you wish. Please make cheques payable to Hairy Growler and remember to include postage.

Please also send us a covering letter detailing your order, cheque guarantee card number, guaranteed amount, expiry date, contact details and delivery delivers to destinations inside and outside the UK. *

You will be notified of the delivery costs automatically before you submit your credit card details.

Hairy Growler, HG925 is registered and organised under the laws of England and Wales, with a registered office at Blackmore Farm, Broadway, Bourn CB23 2TA, United Kingdom. VAT No. 113 1235 74.


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HG925 designs are protected by International Design Rights. © 2021 HG925 Ltd