HANDMADE IN CAMBRIDGE · HERE TO HELP

The Workshop Help Desk

A little help from the maker’s bench.

Every piece of Hairy Growler jewellery has a story. And sometimes, along the way, you might have a question.

Whether you’re waiting for a piece to be made, wondering how to care for old silver, or looking for something in your personal collection, you’ve come to the right place.

I’m Les aka Harry Growler. If you can’t find what you need here, you’re always welcome to get in touch.

Find what you need ↓

HOW CAN I HELP?

Choose a little guidance

Everything you need, without having to search through pages of small print.

01 · YOUR ORDERS

A little window into the workshop

Your Hairy Growler account is the best place to follow your order and keep everything together.

You can view previous purchases, order information, available delivery updates and the details of jewellery you’ve welcomed into your collection.

If you ordered as a guest, get in touch with your order number and I’ll help where possible.

Visit Your Account →

02 · MAKING & DELIVERY

Good things take a little time

Most Hairy Growler jewellery is individually made after you place your order. Each piece needs its own time at the bench, particularly when it involves intricate piercing, engraving or layered old silver.

As a general guide, making usually takes around 7 to 21 days, depending on the design and the workshop workload.

Some finished pieces may be ready to send sooner. More elaborate Signature Pieces or bespoke commissions may take longer.

If you’re buying for a birthday, anniversary or another special occasion, please contact me before ordering so we can discuss your deadline.

Shipping options and charges are displayed at checkout. Tracking details are provided where supported by the selected delivery service.

Full Delivery Information →

03 · RETURNS & REPAIRS

Sometimes a piece needs a little attention

Jewellery is made to be worn and enjoyed. If something isn’t quite right, I’d much rather you got in touch than worried about what to do next.

I can help with questions about returns, damaged jewellery, repairs and resizing, where the design and materials make an alteration practical.

For most standard online purchases, you have a statutory 14-day cancellation period after delivery. Different rules may apply to genuinely personalised or bespoke jewellery.

Your statutory rights regarding faulty or misdescribed goods always remain unaffected.

Returns & Refunds Information →

04 · JEWELLERY CARE

Keeping old silver beautiful

Your jewellery may have begun life more than a century ago. With a little care, it can carry on collecting stories for many years to come.

Remove jewellery before swimming or bathing.
Avoid perfumes, chlorine, detergents and chemicals.
Take delicate pieces off before sport or sleeping.
Store silver somewhere clean and dry.
Take care with fine pierced details and chains.

A note about kuffs and bangles

Please don’t repeatedly pull open-ended kuffs apart. Slip them on sideways at the narrowest part of your wrist, a little above the wrist joint.

Ring sizes

For the most accurate ring size, I recommend having your finger measured by a local jeweller. Your account also contains useful sizing guidance.

Explore Jewellery Care in Your Account →

05 · YOUR COLLECTION

A home for the stories you collect

Some jewellery becomes more than something we wear. It becomes a reminder of a place, a person or a particular moment in life.

Your Hairy Growler account has been designed to give those pieces a home of their own.

Signature Piece Passports, where issued.
Certificates of Provenance, where available.
Your personal jewellery collection records.
Ring sizing and silver-cleaning guidance.
Wishlist and gift card balance facilities.
Your personal bench notebook.

Enter Your Collection →

GOOD TO KNOW

A few frequently asked questions

Can I request a particular coin year?

Often, yes. It depends on the design and availability of suitable old coins. Please contact me before ordering if a date is important.

Can I change my order?

Please contact me as soon as possible. Changes may be possible before making has progressed too far, depending on the request.

Can an archived piece be made again?

Sometimes. Archived designs are not part of the regular range, but some may return or be considered for special commissions.

Do you offer gift cards?

Yes. Hairy Growler gift cards are available for anyone who would prefer to choose their own piece of old silver.

Will my jewellery look exactly like the photograph?

Every piece is handmade, often from antique materials. Small differences in coin markings, dates, patina and finishing give each piece its own character.

06 · ASK THE MAKER