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Delivery Times?

Most of my jewellery that is made to order takes between 7-21 days, depending on the design and time of year.

During November & December expect a regular 21 day lead-time as its a particularly busy time of year. *Items in the Christmas collection will be ready made and shipped as quick as possible*.

 

What about Shipping?

UK Delivery costs vary between £4.95 – £15.95 per order depending on the total value of the order. We use Royal Mail 1st Class recorded and ‘Special Delivery’ services.

International Delivery – Delivery costs £17.95 per order, and the parcel will be sent ‘International Signed For’. Separate postal charges are necessary for delivery of the sculptures. If in doubt please do not hesitate to contact us for exact costs.

All payments must be received and authorized before shipment.If you request a shipping address which is different to your invoice address we are unable to accept responsibility for packages which become lost, stolen or ‘signed-for’ by third parties. Your package will be sent using a ‘signed-for’ service which is trackable.

What if I need to modify my order?

If you need to change some details you may be able to log into your account and do it yourself and it will amend on the system. Alternatively send a message and I will endeavour to help.

What if I need to change my shipping address?

You can log into your account and do it yourself and it will amend on the system.If not send a message and I will help.

Do you offer expedited delivery?

I make almost all of the jewellery to order, so your piece will be sent within one month from the time of ordering. Generally 2-3 weeks is normal, however, it is worth noting that upon request it may be possible to prioritise your order. We always endeavor to meet your last minute deadlines and pride ourselves in attempting to do so.

If you need an item immediately please do not hesitate to contact us regarding the possibility of it being in stock for immediate dispatch. 

(*FOR CHRISTMAS GIFTS CLICK HERE to view a collection of work ready to be sent for delivery in December).

The workshop is closed from December 24th – January 6th for the holiday season and to give my hands and mind the opportunity to rest.

February (Valentines orders), During late June, July and early August (festival season, see events ) and November and December orders will take a little longer.

I lost my password, how to login?

If you can’t login into your account simply follow reset instructions at login and new password opportunity will be sent to your registered email address you originally provided.

What happens with my personal data?

We are committed to protecting your privacy, and will only use your personal information in accordance with the Data Protection Act 1998.

Where you access websites which are owned, operated and controlled by third parties through the hyperlinks on this Website, the terms of this privacy policy will not apply.

You should review the privacy policies on third parties’ websites before submitting any of your personal data. This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

How to get a refund?

If your item is eligible for refund (not personally engraved), please contact us within 30 days of receipt to arrange the return of the item or items. They must be sent back in their original, unworn condition. We will then arrange the exchange.

For hygiene reasons, we are not able to accept returns on Earrings unless they are faulty.

When ordering Rings, it is the customers responsibility to ensure that they have ordered the correct size.  A Ring ordered in the incorrect size can be re-sized, but this will be subject to a charge to cover extra time and materials required to make the adjustment.

Please do not rely on the ‘size guide’ it is only a guide to confirm a sizing you may already know.  The nature of endless combinations of computer operating systems, software, hardware, printers and their settings means it is very difficult to guarantee the guide is accurately printed and used.  A local jeweller will most likely happily provide an accurate measurement, a quick and easy process.

If you should receive a faulty or damaged item, please notify us within seven days.

To arrange a return, or if the item you received is faulty or is not what you originally ordered, please email sales@hairygrowler.com quoting your name and address, details of the product, the reason for return and whether you require a refund or replacement. We will then advise on how to proceed with the return.  The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

We cannot be held responsible for returns that are lost in transit. If you are returning an item to us for a refund or an exchange, be aware that the cost of returning the item to us is your responsibility.It is advisable to use the original packaging to protect the jewellery and use special delivery and or jewellery insurance.

All products to be returned must be carefully repackaged in their original packing and be in an unworn condition. We will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. In this instance, the goods will be returned to the buyer at their own cost.

In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.

Dealers Notice
PRIVACY POLICY

WHO? (we are)

Our website address is: https://www.hairygrowler.co.uk 

*** We DO NOT sell or share your data. ***

WHAT? (personal data we collect and why we collect it)

Comments.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data ?

Visitor comments may be checked through an automated spam detection service.

If you have any other concerns regarding being a customer on the hairy Growler website please dont hesitate to contact me.

les@hairygrowler.com

COPYRIGHT

All material accessible on this Website is protected by copyright.

You may view Website pages on screen and may print or download extracts of them for your own personal use.

You may supply a copy of any such extract to any third party provided that: (a) the extract is for their own personal use; (b) the extract is not supplied as part of or incorporated in another work, website or publication; (c) the extract is not supplied either directly or indirectly in return for commercial gain; and (d) the third party is made aware that the source of the copy is this Website and that these terms and conditions apply equally to them.

No part of this Website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without our express written consent. Availability of the Website We will use our reasonable endeavors to provide you with a prompt and continuing service. We do not, however, warrant that the Website or the service it provides will continue uninterrupted or without delay or that it will remain unchanged.

HG925 designs are protected by International Design Rights. © 2021 HG925 Ltd

SECURITY

The following discloses our information gathering and dissemination practices for this web site. When you use our website and/or purchase products or services from us you may provide us with personal information about you, such as your name, address, fax and telephone numbers and email address (“personal information”).

We are committed to protecting your privacy, and will use your personal information in accordance with the Data Protection Act 1998.We may contact you from time to time to tell you about our goods and services similar to the ones that you have enquired about.

If you do not want us to do so you can “opt out” by indicating this when submitting forms on the Website or by writing to us or emailing us at any time at the ‘Contact Us’ address above or the address shown in any information that we send to you. Where you access websites which are owned, operated and controlled by third parties through the hyperlinks on this Website, the terms of this privacy policy will not apply.

You should review the privacy policies on third parties’ websites before submitting any of your personal data. This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.

Still have a question?

Please contact us for more information.