DELIVERY TIMES

Under normal circumstances the delivery times to be expected are 2 - 3 wks.

You can visit your account for up to date info regarding progress. Once the order is placed it is scheduled into my work timetable.Each piece is handmade and requires time to be produced in a nice manner. Sometimes it is possible to prioritise an order and it is always worth sending an email with the order details.You may not get an immediate response but it will be noted and acted upon if possible. In busy times the lead time may be extended and you will be notified at the time of ordering.

ORDER UPDATES

They are sent by the system automatically. If you haven't received yours it may be sitting all rejected and surrounded by unsavoury company in your 'spam folder' (not to be confused with your 'Junk' folder.

Microsoft and google email addresses seem to like putting us in a dark corner, its worth checking your settings.

But please rest assured that if you have an order placed it will be made and look beautiful and under normal circumstances you will receive updates and turn around from ordering and me creating it and sending it is usually 4 weeks, occasionally more or hopefully less.

I have a Hairy Growler silver token, how to i redeem it ?

The token is made from a sterling silver coin so it is best that you return it by a 'signed-for' service like recorded or special delivery.

When you send the token back it is important that you send back the token complete with original 'off-cut' and packaging so that it can be reused. Once the token is safely back at the Hairy Growler workshop we will issue a gift code which is valid for 12 months and can be used in the check-out against any value piece of jewellery.

Hairy Growler, Blackmore Farm, Broadway, Bourn, Cambridge, CB23 2TA

Hallmarking

The 1973 Hallmarking Act outlines the legal requirements for assaying, hallmarking and selling of precious metal items in the UK. It is a fascinating document and really interesting (especially if you are a nerd like me) and can be found here.

There are three main areas with which a retailer selling precious metal items to UK consumers must comply:

Ensuring items that are not exempt carry a recognised hallmark.
Ensuring precious metal descriptions are accurate.
Ensuring that the mandatory Dealers Notice is displayed for consumers.

I endeavour to accurately describe each piece, from making techniques to materials and all finished works which are not except are hallmarked. The Dealers notice can be viewed clearly from this downloadable PDF.

DELIVERY TIMES

Under normal circumstances the delivery times to be expected are 2 - 3 wks.

MADE TO ORDER

Most pieces are made to order, individually crafted just for you. It is possible in some circumstances to get in touch with regards to obtaining a piece immediately as I often have designs made ready for exhibitions and art and craft markets.

ORDER UPDATES

They are sent by the system automatically. If you haven't received yours it may be sitting all rejected and surrounded by unsavoury company in your 'spam folder' (not to be confused with your 'Junk' folder.

Microsoft and google email addresses seem to like putting us in a dark corner, its worth checking your settings.

But please rest assured that if you have an order placed it will be made and look beautiful and under normal circumstances you will receive updates and turn around from ordering and me creating it and sending it is usually 4 weeks, occasionally more or hopefully less.

I have a Hairy Growler silver token, how to i redeem it ?

The token is made from a sterling silver coin so it is best that you return it by a 'signed-for' service like recorded or special delivery.

The token is made from a sterling silver coin so it is best that you return it by a 'signed-for' service like recorded or special delivery.

Hairy Growler, Blackmore Farm, Broadway, Bourn, Cambridge, CB23 2TA

Hallmarking

DELIVERY TIMES

Under normal circumstances the delivery times to be expected are 2 - 3 wks.

MADE TO ORDER

Most pieces are made to order, individually crafted just for you. It is possible in some circumstances to get in touch with regards to obtaining a piece immediately as I often have designs made ready for exhibitions and art and craft markets.

ORDER UPDATES

They are sent by the system automatically. If you haven't received yours it may be sitting all rejected and surrounded by unsavoury company in your 'spam folder' (not to be confused with your 'Junk' folder.

Microsoft and google email addresses seem to like putting us in a dark corner, its worth checking your settings.

But please rest assured that if you have an order placed it will be made and look beautiful and under normal circumstances you will receive updates and turn around from ordering and me creating it and sending it is usually 4 weeks, occasionally more or hopefully less.

I have a Hairy Growler silver token, how to i redeem it ?

The token is made from a sterling silver coin so it is best that you return it by a 'signed-for' service like recorded or special delivery.

The token is made from a sterling silver coin so it is best that you return it by a 'signed-for' service like recorded or special delivery.

Hairy Growler, Blackmore Farm, Broadway, Bourn, Cambridge, CB23 2TA

Hallmarking

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