DELIVERY TIMES
Under normal circumstances the delivery times to be expected are 2 - 3 wks.
You can visit your account for up to date info regarding progress. Once the order is placed it is scheduled into my work timetable.
Each piece is handmade and requires time to be produced in a nice manner. Sometimes it is possible to prioritise an order and it is always worth sending an email with the order details.
You may not get an immediate response but it will be noted and acted upon if possible. In busy times the lead time may be extended and you will be notified at the time of ordering.
MADE TO ORDER
Most pieces are made to order, individually crafted just for you. It is possible in some circumstances to get in touch with regards to obtaining a piece immediately as I often have designs made ready for exhibitions and art and craft markets.
READ MOREORDER UPDATES
They are sent by the system automatically. If you haven't received yours it may be sitting all rejected and surrounded by unsavoury company in your 'spam folder' (not to be confused with your 'Junk' folder.
Microsoft and google email addresses seem to like putting us in a dark corner, its worth checking your settings.
But please rest assured that if you have an order placed it will be made and look beautiful and under normal circumstances you will receive updates and turn around from ordering and me creating it and sending it is usually 4 weeks, occasionally more or hopefully less.
call the workshop
01954 719835
If you dont get an answer be assured that I am concentrating and creating something lovely!
I have a Hairy Growler silver token, how to i redeem it ?
The token is made from a sterling silver coin so it is best that you return it by a 'signed-for' service like recorded or special delivery.
When you send the token back it is important that you send back the token complete with original 'off-cut' and packaging so that it can be reused. Once the token is safely back at the Hairy Growler workshop we will issue a gift code which is valid for 12 months and can be used in the check-out against any value piece of jewellery. If you have any specific questions or comments, please do not hesitate to contact me.
CONTACT US
Feel free to contact me at the workshop using this contact form, I will respond at the earliest opportunity.
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